● Owns and leads social media delivery across multiple client accounts, ensuring work is consistently high quality, on brief, and on brand.

● Manages day-to-day planning, content delivery, and campaign execution, balancing priorities effectively across accounts.

● Ensures tone of voice, messaging, and creative output align with agreed strategies, KPIs, and brand guidelines.

● Handles client communication with confidence and clarity, building trusted relationships and responding to feedback constructively and proactively.

● Identifies opportunities to improve performance, output, and effectiveness across accounts, proactively suggesting optimisations and new approaches.

●Maintains oversight of timelines, budgets, and resourcing, flagging risks early and
implementing solutions.

● Leads on multiple social media accounts, including One Agency Media’s own channels, treating each as a client in its own right.

● Ensures content is delivered on time, to brief, and aligned with the agency tone of voice and positioning.

● Works closely with the team to establish and maintain clear processes, timelines, and responsibilities for planning, content creation, approvals, and delivery.

● Ensures structure and accountability so agency social output is consistent, strategic, and high quality.

● Acts as the senior point of ownership for agency social, flagging issues early and proactively finding solutions when timelines or quality are at risk.

● Acts as a senior figure within the Social team, setting a strong example through behaviour, delivery, and professionalism.

● Supports and guides more junior team members through feedback, collaboration, and knowledge sharing.

● Works closely with the Head of Social, providing dependable support and contributing to team direction and problem-solving.

● Operates with maturity, confidence, and composure, particularly in high-pressure situations.

● Participates in influencer-led projects when required, collaborating across briefing, coordination, and delivery.

● Collaborates effectively with Creative, Strategy, and Account teams to ensure joined-up delivery and consistent standards.

● Integrates social thinking into wider campaign planning, ensuring content and strategy are fully aligned.

● Supports new business pitches, working alongside the head of social to shape social thinking, content approaches, and pitch narratives.

● Contributes platform expertise, insight, and forward-thinking ideas to strengthen proposals and support agency growth.

● Identifies opportunities to expand social services within existing client accounts.

● Uses initiative to move work forward without needing constant direction.

● Leads with solutions: approaches challenges with considered solutions where possible, escalates appropriately, but aims to resolve issues at their level first where feasible.

● Communicates clearly and confidently with clients, peers, and leadership.

● Balances independent ownership with collaborative teamwork across multiple accounts.

● Maintains a calm, organised, and solutions-focused approach, particularly when managing a varied workload.

● Represents the agency professionally and consistently in all internal and external interactions.